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About Us

Express Solicitors is a national firm of fully accredited solicitors, which pursues no win no fee personal injury and accident compensation claims for people throughout England and Wales.

From our headquarters in Manchester, our solicitors give free over-the-phone legal assessments before they visit accident compensation claimants at home or in hospital.

We pride ourselves on offering a personal service and can guarantee that whenever a client calls, they will be answered by a qualified personal injury claims solicitor who is quickly able to bring their case notes up on the screen in front of them.

Any clients who do need to leave a message will have their call promptly returned, so their case continues to move forward to a quick conclusion.

With Express Solicitors, we hope you will never have any cause to complain, but if there was any element of our service you were unhappy with, we would encourage you to contact our managing partner James Maxey directly on 0845 456 4007.

James founded Express Solicitors in 2000 and is still very much involved in the day-to-day running of the firm, ensuring that every client is happy with the service his legal team provides.

Our accident claim solicitors are supported by a team of dedicated support specialists, cutting edge technology and an ongoing training programme that ensures they are fully up-to-date with every advancement or change in personal injury law.

Express Solicitors are:

Our legal team:

 

Professional rules relating to Solicitors firms, including the Code of Conduct can be accessed from the Solicitors Regulation Authority at http://www.sra.org.uk/solicitors/code-of-conduct.page

 

Our firm holds Professional Indemnity Insurance and should a client so request, we will provide the name and contact details of our professional indemnity insurer and the territorial coverage of the insurance.


Complaints   

We are committed to provide a high quality legal service to all our clients. When something goes wrong we need you to tell us about it.  This will help us to improve our standards.  

Our complaints procedure
 
If you have a complaint, write to us with the details.
 
What will happen next?
 
1.         We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within two days of us receiving your complaint.
 
2.         We will record your complaint in our Central Register and open a separate file for your complaint. We will do this within a day of receiving your complaint.
 
3.         We will acknowledge your reply to our acknowledgement letter and confirm what will happen next. You can expect to hear from us within a day of your reply.
 
4.         We will then start to investigate your complaint. This will normally involve the following steps: 
 
5.         James Maxey will then invite you to meet him and discuss, and we hope, resolve your complaint. He will do this within three days.
 
6.         Within two days of the meeting James Maxey will write to you to confirm what took place and any solution he has agreed with you. If you do not want a meeting or it is not possible, James Maxey will send you a detailed reply to your complaint. This will include his suggestions for resolving the matter. He will do this within five days of completing his investigations.
 
7.         At this stage, if you are still not satisfied you can write to us again. We will then arrange to review our decision. This will happen in one of the following ways:
 
8.         We will let you know the result of the review within five days of the end of the review. At this time we will write to you confirming our final position on your complaint and explaining our reasons. We will also give you the name and the address of the Office for Legal Complaints If you are still not satisfied, you can contact them about your complaint. The OLC may consider it appropriate to refer the matter to the Solicitors Regulation Authority (SRA). If you are unhappy about how the OLC or SRA have dealt with your complaint you can complain to the Legal Services Ombudsmen (LSO), who are responsible for dealing with complaints about legal professional bodies. At that point we will provide you with the details of the OLC as well.
 
If we have to change any of the timescales above, we will let you know and explain why.
 
 

Testimonials

I turned to Express Solicitors when, as a passenger, I suffered whiplash in a road traffic accident and the firm helped me win £3,500. Some years later, the firm won me £17,500 for a serious knee injury when a wooden frame fell on me at work. The previous solicitors advised me to accept £2,500 but Express Solicitors obtained a much higher compensation settlement - £15,000 more!

Stewart McNicholl, Aberdeen

Express Solicitors helped me win £8,000 compensation for my whiplash injuries following a road traffic accident in Ireland. I knew from the experience and expertise at the firm that my case was in safe hands and was impressed with the courteous manner in which I was treated throughout the whole process.

Andrew Fraser, Southport

Express Solicitors helped me claim for the damage caused to my car when another car hit me at a roundabout. The firm was very efficient and ensured that my car was fully repaired in no time.

Alex Jonson, Manchester

I've used Express Solicitors on many occasions because whatever I am claiming for, I not only receive a personal service but also a quick settlement for a sum that always exceeds my expectations.

Andy Jamieson, Ormskirk

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