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About Us

Express Solicitors is a national firm of fully accredited solicitors, which pursues no win no fee personal injury and accident compensation claims for people throughout England and Wales.

From our headquarters in Manchester, our solicitors give free over-the-phone legal assessments before they visit accident compensation claimants at home or in hospital.

We pride ourselves on offering a personal service and can guarantee that whenever a client calls, they will be answered by a qualified personal injury claims solicitor who is quickly able to bring their case notes up on the screen in front of them.

Any clients who do need to leave a message will have their call promptly returned, so their case continues to move forward to a quick conclusion.

With Express Solicitors, we hope you will never have any cause to complain, but if there was any element of our service you were unhappy with, we would encourage you to contact our managing partner James Maxey directly on 0845 456 4007.

James founded Express Solicitors in 2000 and is still very much involved in the day-to-day running of the firm, ensuring that every client is happy with the service his legal team provides.

Our accident claim solicitors are supported by a team of dedicated support specialists, cutting edge technology and an ongoing training programme that ensures they are fully up-to-date with every advancement or change in personal injury law.

Express Solicitors are:

Our legal team:

 

Professional rules relating to Solicitors firms, including the Code of Conduct can be accessed from the Solicitors Regulation Authority at http://www.sra.org.uk/solicitors/code-of-conduct.page

 

Our firm holds Professional Indemnity Insurance and should a client so request, we will provide the name and contact details of our professional indemnity insurer and the territorial coverage of the insurance.


Complaints

   

Our complaints policy
 
We are committed to provide a high quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
 
Our complaints procedure
 
If you have a complaint, write to us with the details.
 
What will happen next?
 
1.         We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within three days of us receiving your complaint.
 
2.         We will record your complaint in our Central Register and open a separate file for your complaint. We will do this within two days of receiving your complaint.
 
3.         We will acknowledge your reply to our acknowledgement letter and confirm what will happen next. You can expect to hear from us within two days of your reply.
 
4.         We will then start to investigate your complaint. This will normally involve the following steps:
 
·         We will pass your complaint to James Maxey and/or Sharon Denby, our client care Partners, within three days.
 
·         He/she will ask the member of staff who acted for you to reply to your complaint within five days.
 
·         He/she will then examine the reply and the information in your complaint file. If necessary he/she may also speak to them. This will take up to three days from receiving the reply and the file.
 
5.         James Maxey and/or Sharon Denby will then invite you to meet then and discuss, and we hope, resolve your complaint. He/she will do this within three days of step 4 concluding.
 
6.         Within two days of the meeting James Maxey and/or Sharon Denby will write to you to confirm what took place and any solution he/she has agreed with you. If you do not want a meeting or it is not possible, James Maxey and/or Sharon Denby will send you a detailed reply to your complaint. This will include his suggestions for resolving the matter. He will do this within five days of completing his investigations.
 
7.         At this stage, if you are still not satisfied you can write to us again. We will then arrange to review our decision. This will happen in one of the following ways:
 
·         Another partner of the firm will review James Maxey’s and/or Sharon Denby's decision within ten days;
 
·         We will ask our local Law Society or another local firm of solicitors to review your complaint within five days. We will let you know how long this process will take;
 
·         We will invite you to agree to independent mediation within five days. We will let you know how long this process will take.
 
8.            We will let you know the result of the review within five days of the end of the review. At this time we will write to you confirming our final position on your complaint and explaining our reasons. If we have to change any of the timescales above, we will let you know and explain why.
 
9.                  We will also give you the name and the address of the Legal Ombudsman (LeO). If you are still not satisfied, you can contact them about your complaint. The LeO will normally investigate complaints within one year from the act/omission complained of or one year from you realising the cause of complaint. You must also refer the complaint to the LeO within six months of the date of our written response to you. The LeO has discretion to extend this time limit in certain circumstances. The LeO may consider it appropriate to refer the matter to the Solicitors Regulation Authority (SRA).
 
The address for the Legal Ombudsman is:
 
 Legal Ombudsman
PO Box 15870
Birmingham
B30 9EB
           
Helpline: 0300 555 0333
E-mail: enquiries@legalombusdman.org.uk
 
 
10.              If you are unhappy about how the LeO or SRA have dealt with your complaint you can complain to the Legal Services Ombudsman (LSO), who is responsible for dealing with complaints about legal professional bodies.
 
The address for the Legal Services Ombudsman is:
 
Legal Services Ombudsman
3rd Floor
Sunlight House
Quay Street
Manchester
M3 3JZ
 
Helpline: 0845 601 0794
E-mail: lso@olso.gsi.gov.uk
 

Testimonials

I turned to Express Solicitors when, as a passenger, I suffered whiplash in a road traffic accident and the firm helped me win £3,500. Some years later, the firm won me £17,500 for a serious knee injury when a wooden frame fell on me at work. The previous solicitors advised me to accept £2,500 but Express Solicitors obtained a much higher compensation settlement - £15,000 more!

Stewart McNicholl, Aberdeen

Express Solicitors helped me win £8,000 compensation for my whiplash injuries following a road traffic accident in Ireland. I knew from the experience and expertise at the firm that my case was in safe hands and was impressed with the courteous manner in which I was treated throughout the whole process.

Andrew Fraser, Southport

Express Solicitors helped me claim for the damage caused to my car when another car hit me at a roundabout. The firm was very efficient and ensured that my car was fully repaired in no time.

Alex Jonson, Manchester

I've used Express Solicitors on many occasions because whatever I am claiming for, I not only receive a personal service but also a quick settlement for a sum that always exceeds my expectations.

Andy Jamieson, Ormskirk

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